When your air conditioner stops working on a steamy summer afternoon, you need fast repair services that you can count on. But with so many companies claiming to offer the finest AC repair services in North America, how do you know which is the right choice for your home? Follow these 10 tips when choosing an HVAC repair company to help you feel confident about the service provider you pick out.
1. Read Customer Reviews
Many property owners kick off their search for an air conditioner repair company on the internet. While you’re on your computer, phone or tablet, be sure to browse through ratings from past customers who’ve shared their experiences—the good and the bad. Look for companies with a high overall review and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or coworkers are helpful when searching for an AC repair business. Learn which companies the people closest to you have employed for HVAC repair in the past and whether they had a good experience. This firsthand information and the ability to ask specific questions can help you make an informed decision when selecting an AC repair company.
3. Know the HVAC Repair Company’s Service Area
A certain company may stand out heads and shoulders above the rest, but it doesn’t matter if they don’t service your city. Some companies have a limited service area or charge an extra fee for mileage for traveling beyond their usual boundaries. Inquire if your ZIP Code is included in the company’s service area. If not, ask if if they’re willing to come to you for an additional charge. Thoroughly weigh your local companies before deciding to pay a higher amount for an out-of-area heating and cooling company.
4. Find Out About Emergency Services
Air conditioners tend to malfunction at the most inopportune times. Choosing a company that delivers emergency services is crucial if you need timely, reliable assistance on a Friday night or a holiday weekend. Look for “after-hours,” “24/7” or “emergency services” on the company’s advertisements, and ask if an extra fee applies for service calls outside regular business hours.
5. Check for HVAC Industry Certifications
Certifications show a company’s focus on high-quality workmanship and professionalism. Try to get an HVAC repair company that has certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to illustrate that the company abides by industry standards and that their technicians are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting your home's AC repair to just any service provider, make sure that they are licensed, bonded and insured. A licensed company has met the necessary permitting requirements to do business legally in your state. Bonding means the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or damage to your property while the company's crews are making the repair. Require proof of licensing, bonding and insurance to ensure you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long track record of supplying quality service most likely has the experience necessary to handle complex HVAC breakdowns. Determine how long the company has been in existence. Then, ask a specialist whether they have previously worked on the problem you need repaired. This type of experience is vital to ensure consistent, effective and professional service.
8. Assess the Company’s Communication and Customer Service
Excellent communication is vital when dealing with any company. The HVAC repair company you choose should be responsive, attentive and able to answer your questions. Look for evidence of techs going the extra mile in the online reviews you read and pay attention to how you’re treated when you reach out about a repair.
9. Compare AC Repair Estimates
Acquiring several quotes helps you identify a company that offers competitive and fair prices. Be leery of companies that provide low-ball estimates, as these companies may cut corners to keep prices low or tack on hidden fees at the end. The most reputable companies provide detailed and transparent quotes up front, making sure you understand the full cost of repairs before work begins.
10. Evaluate Warranties and Guarantees
Reliable service providers guarantee their work and provide warranties for your assurance. Such coverage shows quality assurance and helps you move forward with confidence. A mix of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Selecting a good HVAC contractor doesn’t have to be a challenge. Service Experts is a national business with hometown heart, ready to serve you with affordable prices, 24/7 emergency repairs, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioner threatens to disrupt your comfort, contact a Service Experts office near you and schedule skilled AC repair services in Philadelphia.