What Are Trip Charges and Diagnostic Fees?

When you are looking for heating, air conditioning or plumbing services from Stallion Heating Plumbing Air Conditioning, you will handle the trip charge and a diagnostic fee independently. Many companies you’ve worked with in the past may have combined the trip charge and diagnostic fee, but we feel we can offer you even more value by keeping them separate.

What Exactly Is a Trip Charge?

A trip charge includes the cost for a certified plumber or HVAC technician to visit your home. Occasionally called a service call fee, this charge is the initial rate for bringing our technicians, equipment and expertise to your door. If you'd like to cut out the trip charges in the future, you can consider signing up for one of our membership plans.

What Is a Diagnostic Fee?

The diagnostic fee pays for the services needed to locate the root cause of a problem. For plumbing, this could be comprised of scoping. In HVAC repairs, it might involve inspecting the inside of your system. If you decide to use Stallion Heating Plumbing Air Conditioning for the repairs, the diagnostic fee would be rolled into the repair costs. But bear in mind, you're charged for the diagnostic services alone if you choose not to.

What Are the Differences Between a Trip Fee and a Diagnostic Fee

In most cases, a trip fee gets the plumber or HVAC technician to your residence, while the diagnostic fee addresses all the work related to evaluating the problem and working up a plan for repairs. If you're paying for repairs, you won’t even notice the diagnostic fee because it's rolled into the cost of the repairs.

Why Are Diagnostic Fees and Trip Charges Billed Individually?

Some other plumbers and HVAC companies charge one fee for both the trip and the diagnostics. As opposed to charging you for two services at once, we opt for two separate fees. This helps us to price our services in the fairest possible manner.

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