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Frequently Asked Questions

• Why is my hot water heater running out so fast?

  If you notice your supply of hot water isn’t lasting long, it might be because something’s wrong with your tank hot water heater. The heating element may be covered in grime or mineral buildup.

• My toilet won't stop running. Why?

  A toilet that’s running constantly could be dealing with any number of issues, including a broken flapper seal, flush valve or flapper chain. You may find it’s the handle itself that’s causing the problem. A running toilet wastes a lot of water, so don’t hesitate to contact our plumbers at 215-259-5850.

• Why is my dishwasher's drainage not working?

  One of the most common reasons your dishwasher isn’t draining fully is because there’s a clog in the drain line. The line, sometimes referred to as a drain hose, pumps water from the dishwasher tub at the end of a cycle. When the drain line clogs, water may not be able to flow properly. Contact our certified plumbers for troubleshooting and repairs.

• What should I do if a pipe bursts?

  A fast response is essential when struggling with a burst pipe as a result of freezing. Expert plumbers are better equipped to resolve burst pipe repairs, but there are several things you can do on your own to keep the pipes from icing over in the first place:

  Open any cabinet doors to enable warmer air to circulate around the plumbing. Double check that any harmful substances in these cabinets are moved somewhere out of the reach of children.

  Let the cold water drip from faucets with piping exposed to the cold. Running water through the pipe—even at a trickle—helps prevent ice from forming and freezing.

  Try not to change the thermostat and keep your home at least 50 degrees, even after you’re out of the house.

  Take a look at the full guide for dealing with frozen pipes.

• Why does my garbage disposal smell?

  Break down food scraps right away with cold water and leave the disposal on for about 30 seconds to ensure everything is broken down. Everyone should also avoid dumping coffee grounds, eggshells, potato peels and other large pieces of food into the disposal, because they produce drainage issues and bad smells.

• What is a Diagnostic Fee?

  A diagnostic fee, also known as a service call fee, is a typical charge used by HVAC companies once someone is dispatched to your home to diagnose the root cause of what’s affecting your HVAC system. A diagnostic fee covers the technician’s time, expertise and travel costs associated with determining the underlying cause of the problem. It’s basically a service fee for the technician’s professional inspection to identify what went wrong.

  Think of it like a doctor’s appointment. They need to do some preliminary tests or an examination to learn more about what’s wrong before proposing treatment. Just the same, the HVAC technician must diagnose your HVAC equipment to figure out the needed repairs or maintenance.